Account Deletion Request
Last Updated: August 8, 2025
Your privacy matters to us. Follow the steps below to request complete deletion of your account and data from any Ambivert Labs mobile application.
1. How to Request Account Deletion
If you want to delete your account and associated data from any Ambivert Labs mobile application, please follow these simple steps:
- Send an email to our support team using the contact information below
- Include your details: Provide your registered email address or username
- Specify the app: Mention which Ambivert Labs app you want to delete your account from
- Wait for processing: We will process your request within 7 business days
- Confirmation: You will receive a confirmation email once your account is deleted
Contact us to delete your account:
Email: business@ambivertlabs.com
Subject: "Account Deletion Request - Ambivert Labs App"
2. What Data Will Be Deleted
When you request account deletion, the following data will be permanently removed:
- Your account profile information (name, email, username)
- App usage data and user preferences
- Any content you have created or uploaded within the app
- Your app history and activity logs
- Game progress, scores, and achievements
- Any personal information stored in our systems
3. What Data May Be Retained
For legal, security, and operational purposes, we may retain certain information for a limited period:
- Transaction records and payment history (retained for 7 years as per legal requirements)
- Security logs and fraud prevention data (retained for 90 days)
- Aggregated, anonymized analytics data (cannot be linked back to you)
- Customer support communications (retained for 2 years)
4. Data Retention Timeline
After we receive your account deletion request:
- Immediate (0-7 days): Personal profile data, app content, and user-generated data
- 30 days: Complete cleanup from backup systems and caches
- 90 days: Security logs and fraud prevention data
- 2 years: Customer support communications
- 7 years: Financial transaction records (if applicable)
Important:
Account deletion is permanent and cannot be undone. Make sure you really want to delete your account before proceeding.
5. Important Notes
- Account deletion is permanent and cannot be undone
- You will lose access to all app features, content, and progress
- Any active subscriptions or premium features will be cancelled
- Deletion requests are processed within 7 business days
- You will receive email confirmation when the deletion is complete
- After deletion, you can create a new account if needed
6. Contact Us
If you have any questions, concerns, or requests regarding account deletion, data privacy, or our apps, please contact us:
Email & General Inquiries:
Website:
Response Time:
We will respond to your account deletion requests within 7 business days.
7. Google Play Store Compliance
This Account Deletion Policy has been designed to comply with Google Play Store policies and requirements, including:
- User Data Rights: Clear process for users to delete their account and data
- Data Transparency: Clear disclosure of what data will be deleted and retained
- Timely Processing: Account deletion requests processed within 7 business days
- Complete Removal: Permanent deletion of personal and user-generated data
- Legal Compliance: Retention of certain data as required by law
- User Communication: Clear communication throughout the deletion process